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Business and Information Technology Job Detail:

Deskside Support
Minnesota IT Services
St. Paul, MN     
$ 21.94-$ 35.66 hourly, $ 45,811-$ 74,458 annually
Job Description:

This Deskside Support position will provide quality and consistent 2nd level technical support for the daily operation of Minnesota IT Services business partners.

Responsibilities will include: Monitor and resolve requests and incidents from the internal tracking system Image necessary laptops/desktops based on process Install and configure appropriate software as well as collaborate with packaging team for automation Document software needs by team to provide needs proactively Setup, configure, troubleshoot print devices Troubleshoot and diagnose problems relating to workstations, network availability, and application availability Ensure appropriate security controls are in place on the workstation and work with Vulnerability team to remediate Identify issues and ways to resolve them from the enterprise level

Minimum Qualifications:

Candidates must clearly demonstrate all of the following qualifications in their resume:

Position requires a minimum of two (2) years of experience in an IT related field that includes:
Experience providing 2nd level deskside support using remote tools or in person, imaging workstations, laptops & tablets
Experience with Windows Client Operation Systems
Experience and knowledge of Microsoft Group Policy
Experience setting up new users within Active Directory and permissions being applied
Installation and uninstallation of software and applications
Experience with incident logging software
Experience in vulnerability remediation and patch management
Experience in spyware and virus removal
Experience working with common business software including but not limited to MS Office Suites and industry standard web browsers

A valid Class D driver's license is required as occasional travel is required between agency based offices

A Bachelor's degree in Information Technology or related substitutes for two years of experience, OR related Associate's substitutes for one year.

* Salary Range and Benefits: $ 21.94-$ 35.66 hourly, $ 45,811-$ 74,458 annually
Starting salary depending upon qualifications. Excellent State of MN benefits package.

Application and details at:


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