MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Childrens Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Companys primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People, MAXIMUS has more than 16,000 employees worldwide.
Overview: The Help Desk Technician2 is responsible for responding to telephone calls, email and personnel requests for technical support. This position is a part of our Technology Operations Center (TOC) responsible for the 24x7 operation of the MAXIMUS infrastructure. Shift needs may vary.
This will be for a 3rd shift schedule, working 3 and 4 days a week on 12 hour overnight shifts. The shift days would be either Sunday-Tuesday or Wednesday-Friday, plus every other Saturday night. Shift hours are 6:30pm-6:30am CST. So that makes rotating 36 and 48 hour work weeks.
•Identify, research and resolves technical problems
•Document, track and monitor problems to ensure timely resolution
•Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
•Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
•Correct application issues, solve network and security problems and identify common PC software and hardware problems
•Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
•Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
•Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
•Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
•Perform other duties as assigned by management
The Ideal Candidate will Possess the Following
Additional Education and Experience:
•High school diploma or GED required
•Associate degree is preferred
•Minimum1 year of related work experience required
•Excellent organizational, written, and verbal communication skills
•Computer literate and familiar with help desk procedures
•Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
•Ability to install and deploy Windows based computers
•Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
•Knowledge of Internet Explorer software usage and configuration
•Ability to lift up to 60 pounds required EEO Statement: A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.